Effective Date: 22/03/2026
Last Updated: 22/03/2026
MilestoneHub Inc. ("MilestoneHub", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information in the course of providing our platform and services (the "Services").
This policy is designed to comply with applicable privacy laws, including Québec's Act respecting the protection of personal information in the private sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Your use of the Services is also governed by our Terms of Service, available at milestonehub.com/terms, which includes additional obligations relating to your own data handling responsibilities as an account holder.
By using the Services, you agree to the collection and use of information in accordance with this policy.
If you use messaging features:
We collect phone numbers for account verification, security (including two-factor authentication), and to enable messaging features.
Mobile information and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We collect and use personal information for the following purposes:
Where personal information relates to end clients of account holders — meaning individuals who receive coaching or other services from our account holders through the platform — MilestoneHub processes that data solely as a data processor on behalf of the account holder. Account holders are responsible for ensuring that their collection and use of their clients' data complies with applicable law.
By using the Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
Where required by law:
For optional marketing communications, we rely on express or implied consent as defined under Canada's Anti-Spam Legislation (CASL). You may withdraw consent to marketing communications at any time.
You are solely responsible for ensuring that your use of the platform to collect and process personal information about your own clients complies with all applicable privacy and data protection laws.
The Services include features powered by artificial intelligence. When you use AI features, content you submit — such as text prompts, contact data, or uploaded materials — may be processed by AI systems, including those operated by third-party AI service providers, in order to generate outputs.
MilestoneHub does not use your personal information or your clients' personal information to train its own AI models. Third-party AI providers engaged by MilestoneHub may have their own data usage policies. We select providers whose terms are consistent with our obligations under applicable privacy law and require contractual protections where required.
AI-generated outputs are not verified by MilestoneHub and do not constitute personal information collected by MilestoneHub. You are responsible for how you use, share, or act on AI-generated content, including ensuring it complies with applicable privacy laws before distribution.
Personal information processed through AI features may be transmitted to third-party AI service providers outside Québec and Canada.
If you opt in, we may send:
Marketing communications are sent only with your express or implied consent as required under CASL. You may opt out at any time:
Standard carrier rates may apply.
You (the account holder) are responsible for:
We do not sell personal information.
We may disclose information to:
All disclosures are limited to what is necessary for the stated purpose.
MilestoneHub uses third-party providers to deliver the Services. These providers may process personal information outside Québec and Canada, including in jurisdictions that may have different data protection standards.
This includes:
Before engaging third-party providers that process personal information outside Québec, MilestoneHub conducts privacy impact assessments as required under Law 25 and implements contractual safeguards to ensure that personal information receives an adequate level of protection. These assessments take into account the sensitivity of the information, the purpose of the transfer, and the legal framework of the destination jurisdiction.
We retain personal information only as long as necessary:
Upon request, we will use commercially reasonable efforts to delete or anonymize your personal information, subject to any legal obligations requiring retention.
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
No system can be guaranteed to be completely secure. In the event of a security incident, we will act in accordance with Section 12 of this Policy.
Under applicable law, including Law 25 and PIPEDA, you may have the right to:
We will respond to rights requests within 30 days of receipt, as required under Law 25. Where a request is complex or numerous, we may extend this period and will notify you accordingly.
Requests may be submitted to the Privacy Officer using the contact details in Section 18.
In the event of a confidentiality incident involving a risk of serious harm:
Where the Services use automated decision-making that produces legal or significant effects:
We use cookies and similar technologies to:
You can control or disable cookies through your browser settings, though doing so may affect the functionality of the Services.
The Services may integrate with third-party platforms. These providers operate under their own privacy policies. MilestoneHub is not responsible for their practices beyond our contractual and legal obligations.
Where the Services include privacy settings, the most protective settings are applied by default, unless adjusted by the user, in accordance with the privacy by default principle under Law 25.
We may update this Privacy Policy from time to time. Where changes are material — including changes that expand the purposes for which we use personal information or that reduce your rights — we will provide at least 30 days' prior notice before the changes take effect.
Continued use of the Services after the effective date of any updated Policy constitutes your acceptance of the changes.
Privacy Officer: Jennifer Linton
Email: privacy@milestonehub.com
Address: 1235 Notre-Dame St O, Unit #123, Montréal, QC H3C 0B1
MilestoneHub Inc.
1235 Notre-Dame St O, Unit #123
Montréal, Québec, Canada
H3C 0B1
Email: support@milestonehub.com
Phone: +1 888-272-2961
MilestoneHub Inc. — Privacy Policy — v2.0 — 22/03/2026